SUPPORT

GENERAL INQUIRIES | TROUBLESHOOTING

Feel free to shoot us an email about any problems regarding Standalone-Music products.
Before contacting us, please make sure your plugins are up to date and to check your spam in case your download link was never received.

BUSINESS INQUIRIES | MUSIC MARKETING

We are always looking for fresh ideas and ways to collaborate with talents no matter what your art is.
If you have any business inquires, requests, or ideas you want to discuss with us, please send us a mail using the form in our ABOUT Page

FAQ

Can I use the sounds I purchased in my own music

YES, by purchasing our Soundbanks you are 100% allowed to use any of the sounds provided into your music wether it’s for free or commercial use.
You may NOT however resell any of the sounds or samples purchases on any product that is not a musical composition this includes soundbanks, sample packs or Logic, Ableton, FL Studio, Cubase, Bitwig or Digital Performer projects.

How secure is the online shop? Will my data be protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What payment options are available in the shop?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal.

How long will delivery take?

Products are delivered instantly via email. You will be sent a link for your download as well as an order confirmation.

i cannot see the soundset on my hardwares

We test the patches on as many devices as we can, however sending a bank can be tricky, preset are transferred to hardwares via SysEx data, your DAW can send and receive such data however sometimes SysEx filters are active, please refer to the instruction manual of your DAW to find out more about it.
The good news is that there are some softwares that make this transfer operation really easy and organized, we recommend “SysEx Librarian” really intuitive and free

i cannot see the soundset on my plugins

We at Standalone-Music Soundset go thru really accurate compatibility tests, often the problem is not your operating system or your DAW but the software version, to avoid piracy, many software houses narrow the patch compatibility between the various versions of the plugins, so please make sure to download the free demo bank available for ALL the Standalone-Music Soundset and also make sure your plugins are up to date

I lost the files I purchased . Can I get a new download link?

You can request a new download link by contacting us using the email address you used for the original purchase.

Are Standalone-Music soundbanks and sample packs royalty free?

All Standalone-Music soundbanks and sample packs are 100% royalty free for personal use only! Redistribution and packaging are strictly prohibited.

Rendering the project files and releasing the exact songs as your own original content is prohibited. However, using the samples, presets, loops and rhythms, included in the project files is perfectly fine.